Managed IT Services
Managed IT service structure is perfect, if you want to feel secure about the future. It gives you the ability to set a budget for all ongoing IT issues without having to encounter any surprise costs down the line.
Our managed support is calculated on a per user basis, so you can have as many devices as you like, and only have to pay the one fee. In opting for Managed IT support services also provides us with a sound basis for working together; we can get to know your business and offer you truly personalised support along with guaranteed peace of mind.
Our flexible managed IT support services are offered on three levels: Bronze, Silver and Gold.
All managed IT services packages include as standard
- Server & Network maintenance (remote) that can diagnose and carry out remedial actions. No more sitting around waiting for an engineer to get you back up and running
- 24/7 monitoring with a team available at all times. If your server is down, we’ll know instantly – and within 30 minutes outside of business hours
- Alerting and logging
- Access to a support help desk
- Backup monitoring and testing
- On-site consultancy and strategic planning
- Access to an online customer portal and ticketing system
Why upgrade to our Silver and Gold IT support packages?
Our Silver and Gold IT support packages also include managed antivirus and antispam, unlimited onsite support during business hours, smart phone & tablet support and vendor management.
With our Gold package you’ll benefit from 24/7 access to our help desk, a quarterly IT systems review, and asset inventory reporting. The Gold package also offers you a 1 hour remote critical response time, and an impressive 2 hour onsite critical response time.
At Simplified Systems we don’t cut corners
As part of our commitment to delivering outstanding managed IT services we use the highest quality IT equipment and systems available. And when we work with customers, we don’t focus simply on their IT equipment, we look at the business as a whole. Our in depth understanding of each and every customer’s technology systems enables us to offer not only top quality IT support - but full support to all business functions.
Call us today for a chat to discuss the perfect managed IT service to suit your business.